Service client b4b : Legal warranty of conformity
- What is the legal warranty of conformity and how long is it valid?
When you buy a product, it must comply with its intended use and the seller's description.
In order to guarantee this conformity, the professional seller is bound by the legal guarantee of conformity (articles L217-1 to L217-14 of the French Consumer Code) for a period of 2 years from delivery of the goods to the individual consumer.
This warranty applies to defects in conformity already present at the date of delivery.
Sources: Ministry of the Economy
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- When does the legal warranty of conformity apply?
The legal guarantee of conformity applies to all products sold by basket4ballers. It is free of charge.
According to French legislation, a lack of conformity occurs when :
- ✔️ the Good is unfit for the use usually expected of a similar good (for example, for a basketball shoe, the impossibility of playing with it).
- ✔️ the Good does not correspond to the description given by the seller, even if it functions perfectly (for example, the color of the item shipped does not correspond to the model presented),
- ✔️ the Good does not possess the qualities advertised by the seller (for example, the cushioning technology of a basketball shoe is not as advertised and does not have the same characteristics),
- ✔️ the Good presents a manufacturing defect, an imperfection, a bad assembly present at the origin.
basket4ballers cannot be held responsible for normal wear and tear of the products, as basketball is a contact sport, nor for misuse and/or intensive use of the items by the Customer.
Thus, cases of normal wear and tear and purely cosmetic damage are not covered by the legal warranty of conformity.
Examples:
❌ A snag on the collar of the shoe, with no impact on the fit of the pair.
❌ A tear in the shoe's mesh, with no impact on the pair's fit.
❌ Progressive wear of the outsole
❌ A fading of the color of a material as a result of rubbing
❌ A loss of material with no impact on the pair's technical properties as a result of friction.
Sources: Ministry of the Economy
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- How can I assert my rights and make a claim in the event of a defect?
If you are within the warranty period and the item for which you wish to make a claim corresponds to one of the cases covered by the legal warranty of conformity (see cases above), you can contact our customer service department via this form, explaining the problem encountered and accompanying your request:
- your proof of purchase,
- photos of the item and its defects, proving the reality of the lack of conformity.
Customer service will then validate your request before offering to repair the product if this is possible, or a credit note corresponding to the amount originally paid for the item, so that you can replace it.
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