How can I cancel my order before it is dispatched?

If you do not wish to keep the order you have just placed, please contact our customer service department as soon as possible, who will attempt to intercept your parcel at our logistics warehouse.
If the parcel has already been dispatched by our platform, it will be sent to the address indicated in your order, and it will be up to you to return the product by following the returns procedure.

On the other hand, if the package has not yet been dispatched, we may cancel your order.
In the latter case, you will be reimbursed within 14 days by the same means you used for payment.

The procedure is exactly the same if you wish to keep only part of your order. We can no longer modify your order once it has been transmitted to our warehouse and its status has changed to "preparation in progress".