Have you received my return? When will it be processed?

Returns are received in our warehouse, and our logistics team only informs us that a parcel has been received once it has been inspected. To find out whether your return has been received, please check your package tracking.

Returns are inspected and processed at the end of the day on Tuesday, Wednesday, Thursday and Friday. During busy periods (back-to-school, holiday season, sales, etc.), we give priority to shipments, and returns may only be processed twice a week (usually Wednesday and Friday).

Refunds or credit notes (depending on your choice) are issued within 14 days of receipt of a return.

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