How do I return or exchange an order?
We guarantee the total refund of any product purchased on our website if you are not totally satisfied. To do so, you will need to register your returning product in your customer account https://www.basket4ballers.com/en/mon-compte within the 15 days following its reception. | ||
Returns options | Cost | Details |
Eased returns via Mondial Relay | Free | Available in Belgium, Spain and Luxembourg only, more information |
Chronopost Shop2Shop | Free | Available in France only, more information |
Local postal services | Depending on your country | |
In store | Free | Whatever is your initial delivery plan, you can retrun your products in one of our 2 stores. See schedules |
Warning : All products purchased in store can only be returned in store.
*Free returns via Mondial Relay for Rookie, All-Star and MVP customers in the b4b squad program : check the conditions. Return delays extended to 30 days for All-Star and MVP Customers.
If eligible, you can return for free the products by Mondial Relay via an eased returns procedure. If you do not want to use this option, you are free to send us your undesired goods by any shipping company you choose at your own expense.
At the reception by our services, you will be refunded within 14 days by the same payment option you opted for at your order checkout (Credit card, gift card, PayPal) or a credit note, depending on your choice. The total refund includes the refund of the shipping costs of your initial order.
The products you are returning must be new, not used, not worn, in their original package and with the price and brand tags still attached. Also, underwears and socks (considered as underwear equipment) cannot be refunded after being tried on or worn.
How to proceed a product return:
Open your customer account to get your order details and select the products you want to return. You will then be able to print out the packing slip and to put it inside the package.
Returning products via the Mondial Relay’s eased returns procedure:
Only available from Belgium, Luxembourg and Spain
Go to the “My Returns” tab, click on “print my packing slip” to get redirected on Mondial Relay’s website where you will need to check your contact information before printing out the packing slip and stick it to the sending package.
You will then only have to deposit the package at the Mondial Relay pick-up point of your choice.
Returning products via Chronopost Shop2Shop' eased returns procedure:
Only available from Metropolitan France
Go to the “My Returns” tab, click on “print my packing slip” to download and print your Chronopost Shop2Shop packing slip and stick it to the sending package.
You will then only have to deposit the package at the Shop2Shop pick-up point of your choice.
To ship us a returning product via other delivery companies:
You can send us back one or several products of your order to the following address via the delivery company of your choice:
Euroservices Partner
Stock Basket4Ballers
42 rue de l’industrie
67160 Wissembourg
France
Be careful to opt for a countersign shipping option and to keep your tracking information close because you remain responsible for the package until it is back in our facilities. Any package delivered to a wrong address will be refused.
Exchanges of products are currently not available, to get a different size or color you will need to return the original product and to place a new order on our website.