How do I make a return/exchange?

Free returns via Chronopost or Mondial Relay for customers Rookie, All-Star and MVP from b4b squad: see conditions. Return period extended to 30 days for All-Star and MVP customers.

Subject to eligibility, we offer you the option of returning your items to us free of charge by Chronopost Shop2Shop or Mondial Relay via an easy returns procedure. If you do not wish to use this service, you are free to return your unwanted items by any other carrier of your choice at your own expense.

Upon receipt of your parcel by our services, you will be reimbursed within a maximum of 14 days by a credit note, or by the same means you used for payment (credit card, gift card, Paypal, etc.), depending on your choice. The refund includes the shipping costs paid to have your order shipped to you.

Items you wish to return must be in new, unused and unworn condition, in their original packaging with labels attached. Underwear and socks (considered as undergarments) cannot be refunded after fitting.

To make a return :

Go to your customer account, then to the details of the order concerned to indicate the products you wish to return and print out the return slip to include in your parcel.

To send us your return via the Chronopost Shop2Shop easy returns procedure:

Only available from mainland France

In the "My product returns" tab, click on "print label" to download and print your Shop2Shop Chronopost return label to stick on your box.

Then simply drop off your parcel at the Shop2Shop point of your choice.

To send us your return via the Mondial Relay easy returns procedure:

Only available from Belgium, Spain, Luxembourg

In the "My product returns" tab, click on "print label" to be redirected to the Mondial Relay website, where, after checking your details, you can print your Mondial Relay return label to stick on your box.

Then all you have to do is drop off your parcel at the relay point of your choice.

To send us your return via another carrier :

You can return one or more items from your order to the following address via colissimo or another carrier of your choice:

Euroservices Partner

Stock Basket4Ballers

42 rue de l'industrie

67160 Wissembourg

France

Be sure to use a carrier that delivers against a signature and to keep track of your package, as you are responsible for it until it reaches our warehouse. Any parcel sent to another address will be refused.