Why can't I pick up my order in-store?

To make it easier for you to pick up your orders, we offer two pick-up options in our Paris and Strasbourg stores:

• 2H click-and-collect, if the item is available in store;
• store collection within 48 to 72 hours, if the item is only available on our e-commerce site.

However, due to storage constraints in our shops and in order to maximize the efficiency and fluidity of this service, we have defined certain limits which may make this delivery method unavailable for certain orders:

• If the estimated weight of the items in your basket exceeds 3 kg;
• If your basket contains more than 5 items;
• If you already have an order with a store pickup in progress, and it has not yet been picked up.