How can I assert my rights and make a claim in the event of a defect?

If you are within the warranty period and the item for which you wish to make a claim corresponds to one of the cases covered by the legal warranty of conformity (see cases above), you can contact our customer service department via this form, explaining the problem encountered and accompanying your request:

• your proof of purchase,
• photos of the item and its defects, proving the reality of the lack of conformity.

Customer service will then validate your request before offering to repair the product if this is possible, or a credit note corresponding to the amount originally paid for the item, so that you can replace it.