I don't see a refund on my bank statement after cancelling my order.

If your order cancellation and refund request was validated by our (super-efficient!) customer service department less than 24 hours after your order was placed, you won't see a refund appear on your bank account because you haven't even had time to be debited!

If you cancel your order and request a refund more than 24 hours after placing your order, you will be refunded within 14 days by the same means you used for payment.