I would like to cancel my order before it gets shipped.

If you do not want to keep the order that you made, please contact our customer service in order to remove your package from our shipping service. If your order can't be intercepted by our services, it will be sent to the registered adress, you will then have to send it back by following our return procedure.

When the package hasn't been sent already, we will be able to cancel your order. In that case you will get a refund proceeding within 14 days.

The procedure stays the same if you want to maintain only a part of your order. We cannot change it when the package is moved from our facilities and that the order status is "under preparation".

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