Have you received my returning order ? When will it be processed?

Returns are received by our facilities and our logistic services notify the reception once the package is inspected. To get informations about the reception of your package, please refer to the parcel tracking service of your shipping option.

Returns are inspected on Tuesday, Wednesday, Thursday and Friday in the afternoon. During peak periods (sales, winter hollidays, back to school, beginning of the season, …), we prior the shipping of orders, consequently the returns inspections can be delayed and happen only twice a week (Wednesday and Friday).

Refunds or credit notes (according to your choice) are proceeded within 14 days from the day we receive the returned package.

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